Frequently Asked Questions

If the email address is entered correctly, please check your spam folder or other folders where informational emails may be delivered. In some cases, you may not find the email in your regular mail.

You will find a link to a thank you page in your email after payment. If your order has not yet been processed, you can change any details, including country and registration number. Unfortunately, once your order is complete, changes are no longer possible and a new order must be created.

If you want to buy a vignette for more than one car at the same time, please contact us. It is not necessary to enter each license plate separately - In your message, please list the license plates you wish to register, the length of stay in the state (or multiple states) and the effective date.

Typically, an electronic ticket is tied to a specific vehicle and time period and cannot be transferred or changed once activated. In the event of a data entry error or other exceptional situations, it is best to contact us as soon as possible

We have not yet encountered a case where a fine was not justified. In the vast majority of cases, the reason is that some of the data has been filled in incorrectly. We recommend that you pay the fine, as the penalties for non-payment can be much higher.

The service fee is used to cover the cost of the service, including the cost of providing technical support, in-person support services, manual validation and marketing costs.

We try to keep to this time as much as possible. Priority is given to services valid from today. However, for reasons beyond our control (payment gateway outages, government web services), registration may be extended in exceptional cases. We also recommend that you carefully check your email address for accuracy. In case you have entered your email address correctly, please follow the page that appeared after purchase. Here you will find up-to-date information including the status of your order.

According to the terms and conditions, it is possible to refund your order before work on your order begins. In the case when the order is completed, the refund is not possible.

If the service has already been registered for you, unfortunately it is not possible to change the validity and you must purchase the service again

It is possible to cancel the service even after payment, up to the time before the order is processed. The quickest way is via the "cancel order" link on your order detail page. There you will also find the current status of your order, including information on cancellation options. If you do not know the address of the page, you can find it by simply looking up your license plate number and the email address you entered in your order.

If the validity of the vignette starts in more than 1 day, we will activate the vignette for you within 1 day before the validity starts. If the vignette expiry date is on the same day, the next day, or you have purchased the service with priority processing, we will activate the service for you immediately after purchase - we aim to activate within 3 minutes of receiving payment if everything is in order in terms of your details.